Become the leader whose message drives change
Communicate with clarity, confidence, and impact.
This course is designed to elevate your executive communication skills — so your ideas are not just heard, but drive action. Through live sessions, curated resources, and hands-on practice, you'll master storytelling, persuasion, and executive presence, whether you're leading a team, presenting to the board, or influencing stakeholders.
By the end, you’ll walk away with practical tools, refined techniques, and a personalized action plan to lead with influence and communicate with lasting impact.
WHO IS THIS COURSE FOR?
- Executives and business leaders looking to develop their communication skills.
- Managers and team leaders who need to influence and inspire.
- Entrepreneurs and consultants who pitch ideas and negotiate deals.
- Professionals who present to senior stakeholders and external partners.
- Anyone aiming to improve clarity, confidence, and engagement in communication.
KEY LEARNING OUTCOMES
- check Communicating with impact using assertive communication techniques
- check Structuring strategic narratives to engage and mobilize audiences
- check Persuasion and influence strategies for higher impact
- check Building authentic connections through non-verbal and verbal communication
- check Effective visual communication for data-driven storytelling

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Enroll as a team
Speak to one of our Course Specialists to find out if you qualify for a special group price.

About the course
What you will learn
Explore Key Topics, Frameworks, and Practical Tools.
We will explore the principles and foundations of high-impact communication, covering the classic components of the Shannon-Weaver model and the key elements of assertive communication (sender, receiver, message, channel, and context). Participants will learn how these concepts apply to executive settings, gaining insights into structuring intentional and effective messages.
Discover how storytelling can be a powerful tool for conveying ideas and inspiring action. This module covers the essential elements of compelling narratives and teaches participants how to structure messages that connect with their audience in presentations and speeches. Through examples and applied techniques, participants will learn to capture attention, drive engagement, and craft stories that motivate and mobilize teams and strategic partners.
Develop techniques to engage their audience, strengthen rapport, and eliminate noise that may disrupt messaging. With a focus on non-violent communication, this module explores strategies to foster meaningful connections, promote genuine exchanges, and create mutual understanding that enhances collaboration.
Develop your influence and persuasion skills using techniques based on psychological principles and credibility building. Additionally, we will explore effective negotiation and conflict management strategies, helping you navigate challenging situations with confidence and achieve positive outcomes with diverse communication styles.
Enhance your visual communication by applying best design practices to transform complex data into clear and engaging insights. Furthermore, you will practice presentation techniques such as body language, rhythm, musicality, and posture, ensuring an engaging and memorable performance.
In this final module, you will have the opportunity to apply the skills and tools learned in a practical presentation, receiving live feedback and recordings for review. This will strengthen your storytelling, influence, and negotiation skills in a safe and constructive environment. To conclude, you will leave with a personal development plan that will help you continuously incorporate these practices, taking your executive communication to the next level.
- Shannon-Weaver Communication Model for strategic messaging.
- Ethos, Pathos, Logos framework for persuasion and influence.
- Storytelling structures for effective business communication.
- Non-violent communication techniques for engagement and collaboration.
- Visual communication principles for executive presentations.
Learning Outcomes
By the time you finish this course you should have acquired the following knowledge and skills, which you’ll be able to use right away in your work, or add to your resumé:
- Deliver compelling messages with clarity and precision.
- Master storytelling techniques to inspire action.
- Strengthen persuasion and negotiation skills.
- Improve executive presence and communication confidence.
- Design impactful presentations that simplify complex data.
- Enhance verbal and non-verbal communication skills for professional settings.
Learning Outcomes
By the time you finish this course you should have acquired the following knowledge and skills, which you’ll be able to use right away in your work, or add to your resumé:
- Gain a more holistic understanding of CX and its power to transform lives, organizations and society; from a historical and contemporary perspective.
- Learn how to use disruptive methods, applied observation and deep listening to uncover insights and opportunities.
- Explore emerging technologies, data, AI and predictive analytics from the mindset of a curious learner.
- Learn how to apply cutting edge insights from neuroscience and behavioural psychology to better understand how to design experiences for brains that make 35,000 decisions a day!
- Develop your own plan of action for driving CX within your organization.

Meet your Course Leaders
Get to know the experts guiding your journey to success.

Sabryna Alsfasser
Sabryna is an industrial engineer graduated from EC Lyon, one of the most prestigious schools in France, Sabryna has 18 years of experience in FMCG companies like Nestlé and Beiersdorf. She has lived and worked in France, Germany, Brazil, and Chile. In the last years, Sabryna has designed and facilitated learning journeys around leadership, innovation, or customer experience for companies like Bayer, BASF, American Express, IBM, Kraft Heinz, Avon, etc.
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Veronica Magarinos
Veronica is an experienced facilitator with a passion for leadership, diversity, and transformative innovation. Born in Geneva and fluent in four languages, she has lived in Stockholm, Montevideo, and São Paulo. With over a decade of experience as a speaker, senior consultant, and facilitator across three continents, she has worked with more than 100 top multinational companies. Specializing in complex problem-solving and cultural change, Veronica inspires individuals to embrace their strengths and lead with confidence, fostering inclusive, innovative environments wherever she goes.
You’ll receive a Professional Certificate via the Certifier platform within 1-2 weeks after completing the course.
Certificates are configured for uploading and sharing on LinkedIn or downloading as PDF.

What the alumni say
Discover what our former participants say about their experience.

"Many topics were introduced and explored, which gave us a sense of the scope of Behavioural Design and allowed us to continue acquiring knowledge through the provided references. It’s not monotonous, and the group discussions were very enriching!"
CARLA DUPAS
Consulting & Change management

"What I liked the most was diving deeper into some behavioral concepts applied to design and exploring frameworks to help implement them in daily work. I also appreciated how the behavioral themes were approached in depth but in a practical way."
BRUNA FANCHINI
UX Manager

"The learning path structure was very interesting, as it made reaching the stages of workplace application feel smooth and natural, starting from an initial personal assessment of habits and behaviors."
GABRIELLA MACIA
Community & Brand Management
Trusted by leading brands
We help leaders from all over the world to drive meaningful change.

LEARN BY DOING
Build, create and experiment by creating opportunities to get hands on with the underpinnings of what’s driving change in business.

FEEDBACK & DIALOGUE
Providing the essential communication techniques to realize inclusion and empathy for others through active listening, feedback and effective dialogue.

GROUP DYNAMICS
Experiences rooted in the foundational tools, theory and models around group dynamics and team development such as IMGD (Integrated Model of Group Development).

REFLECTION HABITS
Developing critical reflection habits for individuals and teams provides opportunity to amplify experience and outcomes.