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CX DESIGN

Online Interactive

Transform your mindset and skill set to start building amazing experiences today.

This course will help you demystify customer centricity and apply a more holistic approach to CX.  You will deep dive into groundbreaking theories from anthropology, behavioural economics and neuroscience to apply tools that uncover human emotions. 

By analyzing emerging technology trends you will also explore how to develop product and storybuilding experiences for transmedia futures.  Our expert team will help you develop the confidence to design and test innovative experiences based on lean and agile ways of working.

WHO IS THIS COURSE FOR?

This course is designed for anyone seeking to bring more creative & innovative thinking to their personal skill set. You may be an experienced UX researcher, CX designer or innovation leader, or just curious to bring CX to your company, this course is designed for a wide range of applications. 

You will join a diverse cohort of participants from different countries and sectors, fostering dynamic discussions and enabling powerful insights as you learn with your peers.

How will you learn?

Synchronous: One interactive live session per week, on Tuesdays, from 3pm to 5pm (GMT).

Asynchronous: Extra content to accelerate your learning journey, such as Learning Kits, Weekly Challenges, and Reflection Journals.

KEY LEARNING OUTCOMES

  • check Holistic Understanding of the Power of CX
  • check Anthropological Insights into Emotions & Human Behaviours
  • check Practical tools and frameworks to apply right away in your organization
  • check Understanding how Emerging Tech Trends will impact the Future of CX
NEUROSCIENCE
HUMAN EMOTIONS
COLLABORATION
FOTO PERFIL

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What you will learn

Get the competence expand_more expand_less

We will help you explore how to use disruptive methods, applied observation and deep listening to uncover insights and opportunities. 

Understand Users expand_more expand_less

Explore the importance of journeys and the emotions of experiences. Far from “business as usual”, we’ll analyze journeys through the lenses of the User Archetypes framework, helping us to perceive and design for a whole ecosystem of users, not just for the direct user.

Apply your knowledge expand_more expand_less

Develop your own plan of action for driving CX within your organization. Use approaches that you can immediately apply in your workplace 

Think like a behavioural scientist expand_more expand_less

We will introduce some insights from behavioural design to help you understand habits and design nudges that can lead to more impactful CX.

Become the professional of the future expand_more expand_less

A deep dive into some of the trends driving the experiences of the future and how to explore emerging technologies, data, AI and predictive analytics from the mindset of a curious learner. 

How you will learn

Synchronous:

One interactive live session per week, on Tuesdays, from 3pm to 5pm (UTC).

Asynchronous:

Extra content to accelerate your learning journey, such as Learning Kits, Weekly Challenges, and Reflection Journals.

Learning Outcomes

By the time you finish this course you should have acquired the following knowledge and skills, which you’ll be able to use right away in your work, or add to your resumé:

Gain an holistic understanding of CX

Gain a more holistic understanding of CX and its power to transform lives, organizations and society; from a historical and contemporary perspective.

Uncover Insights and Opportunities

Learn how to use disruptive methods, applied observation and deep listening to uncover insights and opportunities. 

Explore Emerging Technology

Delve into emerging technologies, data, AI and predictive analytics from the mindset of a curious learner.

enhance your design skills through neuroscience

Learn how to apply cutting edge insights from neuroscience and behavioural psychology to better understand how to design experiences for brains that make 35,000 decisions a day! 

Meet your Course Leader

Get to know the experts guiding your journey to success.

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Sabryna Alsfasser

Sabryna is an industrial engineer graduated from EC Lyon, one of the most prestigious schools in France, Sabryna has 18 years of experience in FMCG companies like Nestlé and Beiersdorf. She has lived and worked in France, Germany, Brazil, and Chile. In the last years, Sabryna has designed and facilitated learning journeys around leadership, innovation, or customer experience for companies like Bayer, BASF, American Express, IBM, Kraft Heinz, Avon, etc.

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Receive and Share Your Certificate

You’ll receive a Professional Certificate via the Accredible platform within 1-2 weeks after completing the course.

Certificates are configured for uploading and sharing on LinkedIn or downloading as PDF.

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What the alumni say

Discover what our former participants say about their experience.

JACOB LANGVAD NILSSON

“It was super inspiring to be part of this course 🙌 I’ve gained so many nuggets of new insights and ideas for building great customer experiences moving onwards. I can highly recommend this course in CX Design to anybody working in digital strategy, UX design, and who’s building digital products/experiences.”

JACOB LANGVAD NILSSON

Management Consultant in Digital Transformation
CECILIA STEENBERG FORSBERG

“Never stop learning, wanted to be inspired and understand more, so now I do! Thanks to the facilitators for your great sharing of knowledge.”

 

CECILIA STEENBERG FORSBERG

Head of Brand & Marketing
Patricio Moyano Peña

“Hyper Island CX Program provided me with critical tools for taking every opportunity that the “Experience Economy” -as Pine and Gilmore called it-, gives. I am looking forward to applying all I have learned to keep fostering citizenship access to Justice and victims of crime care.”

 

PATRICIO MOYANO PEÑA

Head of Public Ministry Innovation Program

Trusted by leading brands

We help leaders from all over the world to drive meaningful change.

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The Hyper Island Way

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LEARN BY DOING

Build, create and experiment by creating opportunities to get hands on with the underpinnings of what’s driving change in business.

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FEEDBACK & DIALOGUE

Providing the essential communication techniques to realize inclusion and empathy for others through active listening, feedback and effective dialogue.

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GROUP DYNAMICS

Experiences rooted in the foundational tools, theory and models around group dynamics and team development such as IMGD (Integrated Model of Group Development).

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REFLECTION HABITS

Developing critical reflection habits for individuals and teams provides opportunity to amplify experience and outcomes.

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