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CX DESIGN

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Master Customer Experience: Transform Your Mindset & Skill Set with our CX Design Course

Transform your career with our CX Design course, designed to help you demystify customer centricity and master a holistic approach to customer experience (CX). This program goes beyond the basics, offering a deep dive into anthropology, behavioral economics, and neuroscience to help you uncover and design for real human emotions.

In an era of rapid digital shift, you will analyze emerging technology trends and learn to build transmedia product experiences for the future. Led by industry experts, you will gain the confidence to design, prototype, and test innovative solutions using lean and agile methodologies.

WHO IS THIS COURSE FOR?

This course is built for professionals looking to integrate creative innovation and strategic design into their skill set. Whether you are an experienced UX researcher, a CX designer, or an innovation leader, the curriculum is adaptable to a wide range of industries. Even if you are simply curious about how to implement customer-centricity in your current company, you will find the tools necessary to drive change.

You won't learn in isolation. You will join a diverse global cohort of professionals from various sectors. This environment fosters dynamic discussions and provides powerful insights, allowing you to master Customer Experience through peer-to-peer learning and cross-industry collaboration.

How will you learn?

Synchronous: One interactive live session per week, on Tuesdays, from 3pm to 5pm (GMT).

Asynchronous: Extra content to accelerate your learning journey, such as Learning Kits, Weekly Challenges, and Reflection Journals.

KEY LEARNING OUTCOMES

  • check Holistic Understanding of the Power of CX
  • check Anthropological Insights into Emotions & Human Behaviours
  • check Practical tools and frameworks to apply right away in your organization
  • check Understanding how Emerging Tech Trends will impact the Future of CX
NEUROSCIENCE
HUMAN EMOTIONS
COLLABORATION

This course currently has no scheduled intakes.

Add your name to the waiting list to be the first to hear about new dates or similar learning opportunities.

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assess your profile

Is this the right course for you?

Book a free call with our advisors. We’ll help you explore whether this course fits your goals, background, and next career step.

 

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What you will learn

Get the competence expand_more expand_less

We will help you explore how to use disruptive methods, applied observation and deep listening to uncover insights and opportunities. 

Understand Users expand_more expand_less

Explore the importance of journeys and the emotions of experiences. Far from “business as usual”, we’ll analyze journeys through the lenses of the User Archetypes framework, helping us to perceive and design for a whole ecosystem of users, not just for the direct user.

Apply your knowledge expand_more expand_less

Develop your own plan of action for driving CX within your organization. Use approaches that you can immediately apply in your workplace 

Think like a behavioural scientist expand_more expand_less

We will introduce some insights from behavioural design to help you understand habits and design nudges that can lead to more impactful CX.

Become the professional of the future expand_more expand_less

A deep dive into some of the trends driving the experiences of the future and how to explore emerging technologies, data, AI and predictive analytics from the mindset of a curious learner. 

How you will learn

Synchronous:

One interactive live session per week, on Thursdays, from 4pm to 6pm (UTC).

Asynchronous:

Extra content to accelerate your learning journey, such as Learning Kits, Weekly Challenges, and Reflection Journals.
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Learning Outcomes

By the time you finish this course you should have acquired the following knowledge and skills, which you’ll be able to use right away in your work, or add to your resumé:

Gain an holistic understanding of CX

Gain a more holistic understanding of CX and its power to transform lives, organizations and society; from a historical and contemporary perspective.

Uncover Insights and Opportunities

Learn how to use disruptive methods, applied observation and deep listening to uncover insights and opportunities. 

Explore Emerging Technology

Delve into emerging technologies, data, AI and predictive analytics from the mindset of a curious learner.

enhance your design skills through neuroscience

Learn how to apply cutting edge insights from neuroscience and behavioural psychology to better understand how to design experiences for brains that make 35,000 decisions a day! 
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INVEST IN YOUR TEAM
Group pricing for businesses

We offer special group prices for companies.

Book a call with one of our course specialists and discover if you qualify for a group price.

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Over 2000 organizations trust HYPER ISLAND as their Learning Partner.

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Meet your Course Leader

Get to know the experts guiding your journey to success.

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Sabryna Alsfasser

Sabryna is an industrial engineer graduated from EC Lyon, one of the most prestigious schools in France, Sabryna has 18 years of experience in FMCG companies like Nestlé and Beiersdorf. She has lived and worked in France, Germany, Brazil, and Chile. In the last years, Sabryna has designed and facilitated learning journeys around leadership, innovation, or customer experience for companies like Bayer, BASF, American Express, IBM, Kraft Heinz, Avon, etc.

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Receive and Share Your Certificate

You’ll receive a Professional Certificate via the Accredible platform within 1-2 weeks after completing the course.

Certificates are configured for uploading and sharing on LinkedIn or downloading as PDF.

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What the alumni say

Discover what our former participants say about their experience.

JACOB LANGVAD NILSSON

“It was super inspiring to be part of this course 🙌 I’ve gained so many nuggets of new insights and ideas for building great customer experiences moving onwards. I can highly recommend this course in CX Design to anybody working in digital strategy, UX design, and who’s building digital products/experiences.”

JACOB LANGVAD NILSSON

Management Consultant in Digital Transformation
CECILIA STEENBERG FORSBERG

“Never stop learning, wanted to be inspired and understand more, so now I do! Thanks to the facilitators for your great sharing of knowledge.”

 

CECILIA STEENBERG FORSBERG

Head of Brand & Marketing
Patricio Moyano Peña

“Hyper Island CX Program provided me with critical tools for taking every opportunity that the “Experience Economy” -as Pine and Gilmore called it-, gives. I am looking forward to applying all I have learned to keep fostering citizenship access to Justice and victims of crime care.”

 

PATRICIO MOYANO PEÑA

Head of Public Ministry Innovation Program
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Trusted by leading brands

We help leaders from all over the world to drive meaningful change.

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The Hyper Island Way

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LEARN BY DOING

Build, create and experiment by creating opportunities to get hands on with the underpinnings of what’s driving change in business.

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FEEDBACK & DIALOGUE

Providing the essential communication techniques to realize inclusion and empathy for others through active listening, feedback and effective dialogue.

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GROUP DYNAMICS

Experiences rooted in the foundational tools, theory and models around group dynamics and team development such as IMGD (Integrated Model of Group Development).

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REFLECTION HABITS

Developing critical reflection habits for individuals and teams provides opportunity to amplify experience and outcomes.

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