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west The Hyper Island Toolbox

Feedback: Start, Stop, Continue

schedule
Time Frame

60-120 min

groups
Group size

40+

emoji_people
Facilitation lvl

experienced

window
Comfort zone

stretch

This is an exercise for groups or teams who are mature, have worked together for some time, and are familiar with giving and receiving feedback. Regular, effective feedback is one of the most important ingredients in building constructive relationships and thriving teams. Openness creates trust and trust creates more openness. Feedback aims to support groups to build trust and openness and for individuals to gain self-awareness and insight. Feedback should always be conducted with thoughtfulness and high awareness of group dynamics. This exercise can be facilitated face-to-face and online.

Materials

Sticky notes & Pens/Markers, if you're working online use a chat function or virtual sticky notes.

Step 1

Work in a small team or organize a larger group into groups of around 4 to 6.

If online: use breakout rooms.

This exercise is for mature teams. Groups should have spent significant time working together and have a range of shared experiences to draw from when giving feedback.

For newer or less mature groups, use a feedback exercise like Current Strongest Impression or I Appreciate.

Step 2

Give the instructions:
“Write down the name of the person you are addressing. Complete the following sentences for that person. Use the principles for effective feedback. Sign it with your name.”

You should reflect on each of the three prompts (Start, Stop, Continue) before writing, and be sure to come from a good intention.

To (name), something I would like you to:

- START doing is...
- STOP doing is...
- CONTINUE doing is...

Signed (name).

Online Instructions:
- Use virtual sticky notes, the chat function, or create a way to exchange feedback if using an online platform.

Step 3

In each smaller group, each participant completes the above sentences using one sticky note for each participant in the group.

Once all participants in a group are done writing, they deliver the feedback one-by-one, verbally, handing the sticky note to its addressee.

Online Instructions:
- Use virtual sticky notes, the chat function, or create a way to exchange feedback if using an online platform.

Facilitator notes:

It's a good idea to deliver the feedback to the receiver vs. having the person write it down, so they can receive the feedback while fully present to you, the deliverer.

Step 4

Alternate Instructions:

-To (name), something I noticed you could:

- START doing is...
- STOP doing is...
- CONTINUE doing is...

Signed (your name)

-You may choose to facilitate this exercise in the order of: Stop, Start, Continue.

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